Refund and Return Policy
At Digital Satna, we strive to provide the highest quality digital marketing services to our clients. However, we understand that there may be circumstances where you may seek a refund for services purchased. Please read our refund and return policy carefully to understand how we handle such requests.
1. Eligibility for Refunds
Due to the nature of digital services, refunds will only be provided in the following circumstances:
- If the service is not delivered within the agreed timeframe.
- If the deliverables do not meet the specifications outlined in the project scope or contract.
- If the project is canceled by Digital Satna due to unforeseen circumstances.
Refund requests must be made within 7 days of the service delivery date.
2. Non-Refundable Services
The following services are non-refundable:
- Services that have already been fully rendered or completed.
- Services for which progress has been made based on client approval (e.g., strategy planning, design, or campaigns already launched).
- Third-party expenses incurred on behalf of the client, such as advertising costs, software licenses, or third-party tools used during service delivery.
3. Refund Process
- To initiate a refund request, please contact us via email at contact@digitalsatna.in with details about your request, including the specific service in question and the reason for your refund request.
- Our team will review your request within 7 business days.
- Approved refunds will be processed within 14 business days to the original payment method.
4. Modifications and Adjustments
- Digital Satna offers free revisions and modifications to any services delivered, as long as the request falls within the original scope of work agreed upon. Any additional services or changes beyond the original agreement will be charged accordingly.
5. Project Cancellations
- If you wish to cancel a service that has been initiated, the refund amount will be based on the percentage of work completed at the time of cancellation.
- Cancellation requests must be made in writing via email at contact@digitalsatna.in.
6. Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us at:
Email: contact@digitalsatna.in
Website: www.digitalsatna.in